Infocenter FAQ
We do not sell directly to the general public. W.SCHILLIG products are available through authorized retailers. Please consult our Dealer Locator in the section »Customer Service / Dealer Locator« to find a W.SCHILLIG dealer near you.
For Germany: In our showroom we present you an excerpt of our extensive product range as well as our complete leather and fabric collection. Our showroom is occupied at specific times only. Therefore, please always arrange an appointment with our consultant and in case of definite interest in a special product, find out whether your favourite sofa is currently on display in our showroom.
Contact Person
Steffen Trunzer
Phone: +49 9562 37-437 or +49 9562 37-0
E-Mail
All pricing is determined by the Authorized Retailer where you buy your furniture.
Complaint
It is very important that you go back to the original place of purchase in working with your Authorized Retailer. They will be able to address your concerns and work directly with W.SCHILLIG.
Guiding principle
Please always pay careful attention to the detailed product information, usage, cleaning and care instructions and also the manufacturer’s instructions on the product!
We would like you to enjoy our furniture for a long time. No warranty is given for damage caused by incorrect handling or the use of the wrong care materials. This also applies to subsequent stain proofing of fabrics or leather using external products, and extends to the private living area. Do not put hot, heavy, sharp-edged or damp objects onto high-quality furniture surfaces, since this will cause pressure points or marks. Spilled acidic liquids such as fruit juice and alcohol must be dabbed off immediately and are not allowed to penetrate. Never rub the affected area using a great deal of pressure. Tobacco smoke, kitchen fumes and the effects of the environment leave their traces. In order to keep furniture in good condition for a long time, please clean your upholstery furniture on a regular basis.
Leather cover
For most of our furniture, we use original Longlife leather by W.SCHILLIG. This leather has high lightfastness, easy-care properties and offers all-round protection against grease, food and drink stains, if its surface is refreshed two or three times a year with the special Longlife Xtra care set.
Fabric covers
General care tips: To remove smaller stains, cleaning accessories found in every household are sufficient: calcium-free/distilled water, neutral soap or mild detergent and a cotton cloth or soft sponge. Please clean the stain from the outer edges to the centre in a circular motion without using much pressure so that no edges remain. Heavy soiling must be cleaned immediately and professionally with a special care product.
Microfibre cover
All our microfibres are treated with stain protection which repels everyday liquids and household dirt.
Important: When soiled – whether a stain or everyday soiling – always clean the furniture immediately! Over time, furniture with a microfibre cover will obtain a patina. This is a typical characteristic of the product and no reason for complaint.
To remove smaller stains, cleaning accessories found in every household are sufficient: calcium-free/distilled water, neutral soap or mild detergent and a cotton cloth or soft sponge. Please clean the stain from the outer edges to the centre in a circular motion without using much pressure so that no edges remain. Heavy soiling must be cleaned immediately and professionally with a special care product.
Any warranty becomes invalid if care products not recommended by the manufacturer are used.
Longlife Xtra – captivating brand quality
The high-quality Longlife Xtra care kit was specially developed for the Longlife leather. Using the Longlife Xtra products will ensure that the leather furniture is cleaned, cared for and protected in the best possible way. At the same time, LCK offers the opportunity to register for a 5-year service warranty. For further information please see www.longlifextra.de This warranty comprises professional advice by phone, carriage-free delivery of special products for free (stain-remover) as well as a one time cleaning service free of charge for the dirty spot by an expert at your home. The warranty will be invalidated if other care materials are used.
Other cleaning and care products which are specially geared to this leather for individual requirements can be found on the internet at www.schillig-moebelpflege.de. Here you can simply select your type of leather using the product search in the furniture care shop.
Natural aniline leather
Natural aniline leather is the highest quality leather, but also the most sensitive to soiling and light. Since it does not have any pigmentation whatsoever, all natural features and structural differences are visible. It remains naturally soft, warm and cosy and provides a pleasant seat climate. It is breathing, absorbs moisture and then gives it off again. The colours have a natural attractiveness, and the leather has a velvety, sophisticated sheen.
Refined aniline leather
Refined aniline leather has an extremely fine superficial colour application in comparison to natural aniline leather, which reduces the colour differences in the leather without affecting the warmth, cosiness and breathing activity thereof. The characteristics of natural leather are retained.
Slightly pigmented semi-aniline leather
Slightly pigmented semi-aniline leather is a good compromise between naturalness and ease of care. The leather is only superficially pigmented and therefore retains its natural softness. However, the Longlife protection from W.SCHILLIG makes it significantly less sensitive to soiling. Colour differences are minimised, and natural features are less visible than with natural leather. The light fastness is increased. The leather is warm and kind to the skin.
Pigmented leather
Pigmented leather is extremely family friendly, robust and hardwearing. Because of its stronger colour application, it has fewer natural characteristics but still has a pleasant feel. It is extremely easy to look after and is insensitive to normal household soiling. The colour is even and the light fastness is outstanding.
Flaws
Leather is a natural product and as such is subject to nature’s moods. No human is identical and no bull or cow is exactly like the rest of the herd. Each piece of leather furniture is unique. You will find injuries from:
- horns
- scars
- insect bites alongside
- individual skin structures
- colours
Our covered Longlife leathers are furnished with a protection layer, and the surface is additionally covered with pigments, giving the leather a largely consistent look. Natural characteristics are barely visible on these leathers.
The semi-aniline leathers in our collection have only a thin layer of pigment. So, the overall look is uniform, yet natural characteristics are still visible. All our leathers are protected and the surface closed, so that small wrinkles, scars etc. do not lessen the quality of the product.
Visible natural characteristics are therefore no reason for a complaint.
On the contrary: they prove that you have purchased genuine, high quality leather.
It might be true that leather feels colder than fabric at first contact. But this impression disappears within a few seconds after the air between the fibres and the individual cells has warmed up.
Leather adapts quickly and individually to the ambient room temperature and the body temperature of its owner, hence becoming just as pleasant as fabric within a few seconds.
Leather – a natural product
Foremost, leather is very popular as a furniture cover because it is a natural product with many great attributes. The skin used stays soft and breathable even after tanning. Today’s new, modern leather covers adapt to body heat faster than in the past. In addition, most leathers are robust, easy to clean and have high lightfastness.
Of course, the luxurious look of a W.SCHILLIG suite or corner bench in leather is also important. W.SCHILLIG offers high quality Longlife leather in many different qualities and in a wide range of colours.
Quality of the rawhide
The price of leather depends on the quality of the rawhide used. If a hide has many flaws, insect bites, brand marks etc., it can only be used if the surface is largely covered with colour pigments. Although these flaws are not quality defects, they just do not look very nice. These leathers are prevalent on the market, because many animals show a lot of natural characteristics.
The characteristics of microfibre are:
- high durability and toughness
- breathability
- brilliant colour
- an incomparably pleasant touch
Microfibre is woven from fibres that are 200 times finer than wool, thus achieving noticeable superiority over other fabric covers.
Surface Protection
Microfibre is treated with a surface protection that prevents everyday liquids and typical household dirt from even getting into the weave – as long as the stain or spot is quickly and carefully removed by dabbing it off or by treating it with a special cleaning agent. The care instructions recommended in the product information should be followed. The warranty becomes invalid if unsuitable care products are used, or if stain protection products from third parties are subsequently applied.
Robustness
When treated correctly, microfibre has higher resistance to normal wear and tear than other fabric covers due to its technical qualities, especially its higher fabric density.
Denims leave colour attritions
In the case of light fabric or leather coverings, discolourations caused by non-colourfast textiles occasionally occur, e. g. by dark denims. If denims still leave colour attritions on the covering material after several washes, it is obviously the case of a defect in the clothing material and is not caused by the quality of the upholstery material.
Complaints of this type can, therefore, not be accepted.
The specialized dealer is your partner
In this case, please contact your trusted specialized dealer. These orders do not differ from furniture orders.
Our trade partners handle all sales and correspondence with the end consumer.
How furniture is created?
At W.SCHILLIG, almost all furniture has coil springs in the seat. Only the best materials are used, e.g. hardwood in all supporting parts, high quality foams in the seat and back, and fittings made of metal.
Directions for measurements
With a nominal size of up to 150 cm (width, depth, height), the tolerance may not exceed 2 cm; when larger than 150 cm, not more than 2,5 cm.
Width/depth/height/seat height – directions for measurements
Unfortunately there are again and again misunderstandings with regards to the measurements. In order to avoid insecurities or possible trouble, please note the following: All specified dimensions are approximate in width/depth/height/seat height. These are single measurements per element, this means that the whole combinations shows the real measurement. We would like to point out that deviations of +/- 2 cm may occur because of the foam used and its upholstering. In addition, the whole combination must be measured, not only the single type/element.
Please contact us if you would like to get more detailed information. We reserve the right to make technical changes.